Case study: e-learning case study

When you employ around 4000 people working in 40 countries, introducing new technology is always going to be logistically tough. Of course, once you introduce that technology, you also need to provide training - equally tough, and potentially more expensive than the technology itself.

That was the issue facing global organisation GEA Niro, which is headquartered in Denmark. Niro needed to upgrade around 2,500 desktops from Lotus Notes R5 to R6 - and, at the same time, move nearly 600 Microsoft Exchange users to Notes R6. Quite a challenge - and potentially quite a cost.

Transition provided the answer, in the form of its technology tutorials - ready-to-deploy e-learning. The tutorials are ideal for global skills upgrades - easily deployed, low cost and a great way to learn. What's more, the tutorials are approved by Lotus under its 'Ready For' programme.

Niro, which evaluated several leading e-learning solutions rigorously over a five-month period, found that Transition's Lotus Notes tutorials were ideal. However, some changes were needed - specifically to create a German language version for 600 users. No problem. Transition handled the entire project, including translation of text, introducing German screenshots, quality control - all within 18 days!

In addition, the tutorials were integrated with the Lotus help files and a customer navigator was provided for people to quickly orientate themselves.

The tutorials were deployed on the web and employees were invited to the learning via e-mail.

The end result? The project was a storming success - terrific user uptake, and an effective and fast upgrade of users' skills. Not only was Niro thrilled with the results, but the company was more than happy with the cost which was astonishingly less than five euros per person, beating traditional training solutions for value hands-down.