Lectora support, which is provided by Lectora's creators, Trivantis, is included in all Lectora products which are sold by Transition.

Trivantis Lectora support
You can e-mail: support@trivantis.com or get live technical support, which is available to Lectora customers from 8am to 8pm Eastern Standard time, Monday through Friday by calling Trivantis on (001) 513-852-6700. Enquiries are answered in the order that they are received, within twenty-four hours. Please have your product serial number to hand.

Although support is provided by Trivantis, we are happy to help with day-to-day problems, so call us on 01959 543900 from 9am to 5pm GMT.

Useful links
When you're stuck, here are some great places to go to get help and information:

• Trivantis Knowledge Base (here you can gain access to FAQs, share issues in the community forum, download updates in the service centre or submit a support question.
• Lectora Service Centre - download product updates.
• Lectora Community Forum - share issues with other Lectora users.
• Lectora Quick Tour - a great way to discover the basics of Lectora.
• Publishing into Blackboard from Lectora Publisher (Word document)
• Lectora XML specification (Word document)
• Publishing into WebCT from Lectora Publisher (Word document)

Lectora training and enablement

Want more than just one-off help? Organisations which are new to Lectora may benefit from Lectora product training. There are three courses - introduction, intermediate and advanced. Transition also provides a unique e-learning and Lectora enablement service - this is a coaching and consulting service which enables you to exploit our extensive e-learning experience to develop better e-learning courses and development processes.
Find out more about our training and enablement services.