Health & safety compliance that’s actually memorable
Arjowiggins is a leading producer of paper products. They started up in Kent in 1770, and are now based at a large industrial site in Aberdeen.
Hundreds of contractors visit this site every year. Arjowiggins need each of these contractors to undergo health & safety training, and they need records of these safety inductions.
How we helped
With our partners, film communications company Outtakes, we built Arjowiggins an interactive video. The video shows how contractors are expected to act on-site and how they should respond in certain situations. It contains interactive hotspots, used in hazard spotting exercises and knowledge checks.
It’s accessible anywhere, on any device, and there’s no LMS – instead, contractors self-register. This means that contractors can complete their induction training on their own device before they arrive on site. All pass/fails are recorded, and all data is handled using Tin Can (xAPI).
Since contractors can complete induction training before arriving on site, the time it takes for them to access the site has been significantly reduced.
Contractors are fully engaged in the unique requirements and safety aspects of Arjowiggins’ site.
Untangling a web of technology issues
Outtakes, our film production partners, had been commissioned by a large transport company to create some interactive video-based training for their staff. These videos were to include SCORM tracking.
The first SCORM packages worked fine on a http server, SCORM Cloud, and CourseMill – but when the client installed the courses on their LMS (with the videos hosted externally), they hit problems. The videos wouldn’t play, the screen just froze.
Outtakes were introduced to us by a mutual contact, and we started working to help them solve these problems.
How we helped
The first issue was clearly a lack of bandwidth. We reduced the video file sizes and embedded them in the LMS. While this improved performance on their network, this didn’t fully solve the problem. The LMS seemed to be blocking the content.
We identified that the LMS was running the courses in Quirks mode – essentially making the browser run as if it were IE6. Interactive videos are based on HTML5 technology and require a more modern browser than that! After some dialogue, the LMS provider made some changes and we reached a point where we could run the videos as intended, in Native mode.
However, the problems didn’t end there. The version of Citrix used on our client’s workstations was designed for data entry and retrieval; many users didn’t even have audio. We conducted testing with a wide range of devices and locations to try and find a solution; desktop PCs running Windows XP, new laptops running Windows 8, Citrix ‘thin clients’, and iPad Airs. Together with our client, we came to the unavoidable conclusion that their network was simply not built to stream video, and users in this environment wouldn’t be able to do so until the network and workstations were upgraded.
However, there were several areas of the network that had been modernised. They had better capacity and many of the users were on iPads. So our final solution was to run the course as a blend of training, delivered primarily using iPads.
We helped our client to understand the challenges and limitations imposed by their environment, so that in the future they can ensure their products will be suited to it.
Our client’s upcoming course development wasn’t affected by the Quirks issue, since we uncovered it before launch.
We’ve developed our interactive video technology to be more resilient in bandwidth-limited environments.
We began a long and friendly relationship with Outtakes, which has led to us partnering with them many times since. Head to videointeract.co.uk to find out more.
Debt advisers equipped to make a real difference
Wiseradviser provides training for debt advisers. These advisers, who give free, independent advice to people with debt problems.
The work that Wiseradviser does means that there is one consistent body of training for many money advice services, including the Citizens Advice Bureau and the Money Advice Service.
Wiseradviser needed some learning about the Consumer Credit Act, to ensure that their advisers were up-to-speed and could offer the best and most-informed advice.
How we helped
We built 6 courses for Wiseradviser about different aspects of the Consumer Credit Act.
We decided that the most efficient way to run these projects would be to develop 2 courses at once, staggering the second 2 weeks behind the first. This meant that we could develop course number 2 while course number 1 was in a review cycle, and our friends at Wiseradviser could then review course number 2 while we worked on their feedback for course number 1. It meant things kept moving.
"Transition were increasingly anticipating our needs," said our Wiseradviser contact, "so the number of issues were reducing as the project progressed. This was very apparent in [the] final stage as everything ran smoothly throughout and as planned."
Our biggest challenge was the content itself; financial legislation isn't the most exciting subject. We made the courses visually interesting, and added interactions to keep learners engaged. "Storyboarding has consistently been one of Transition's strengths; the ability to take sometimes quite complex information and turn it into a user-friendly piece of elearning is admirable."
In the end, the most notable thing about this project was not actually the work itself, but the relationship that developed between our team and the team at Wiseradviser. Our regular project calls were a great facilitator of this; particularly towards the end of the project, when the only work-related thing we had to say ("everything's running according to plan") only took up the first minute of the call!
Hundreds of debt advisors are now better equipped to do their jobs and pass their knowledge on to thousands of people
of students said these courses met objectives well or very well
Enabling a business to do what they do best
We’ve been working with Compliance Hub since they were established in 2010. Compliance Hub are the UK’s foremost provider of compliance services to the pharmaceutical industry; they help organisations to stay compliant with the stringent and complex laws surrounding the promotion of medicines to healthcare professionals.
One of the ways Compliance Hub does this is through elearning; both standard, subscription-based courses and bespoke courses.
When they were starting up, Compliance Hub chose Lectora as their authoring tool, and needed training and support as they found their feet with it. As the company's business evolved, they recognised the need for a comprehensive learning management system to host their elearning, and they chose CourseMill Wave for this purpose.
How we helped
Our relationship with Compliance Hub has evolved with their business.
It began with us providing the Lectora training they needed, and then remaining on call to help resolve any particularly tricky issues or to create templates for courses.
Recently, we have helped Compliance Hub upgrade to CourseMill 7.5, opening up a new world of mobile learning opportunities for their clients.
Nowadays, we create bespoke custom content with the Compliance Hub team; sometimes refreshing the design of old content, and other times working on something brand new.
Our long-term relationship means we’ve built up a lot of trust. Compliance Hub know they can rely on us, and as a result, their own clients can rely on them. We’re proud to have helped Compliance Hub to become the premier compliance consultancy in the pharmaceutical sector.