Legal notices

Legal notices

All contents of this website are © Transition Associates Limited. All rights reserved.


Transition is a trading style of Transition Associates Limited, which is registered in England, company number: 3332304. VAT registration number: 644 7363 23. Postal and Registered Office address: The Old Chapel, 52 Paynesfield Road, Tatsfield, Kent, TN16 2BG, United Kingdom.


You may not reproduce or distribute any information or image from this website, in whole or in part, without the prior written permission of Transition Associates Limited, requests for which should be sent to Transition Associates Limited and should include your name, address and a description of the information which you would like to distribute and the intended recipients of that information.


Any samples of work downloaded from this website or ordered from Transition Associates Limited should be used solely for evaluation purposes and should not be used for any other purpose without the prior written consent of Transition Associates Limited.


The information, data, images and audio clips included in this website have been compiled by Transition Associates Limited and are subject to change without notice.


Transition Associates Limited makes no warranties or representations whatsoever, about the quality, content, completeness or adequacy of such information, data or images. Transition Associates Limited shall not be liable for any direct, special, incidental or consequential damages, including, without limitation, lost revenues, lost profits or loss of prospective economic advantage, resulting from the use or misuse of any file in this website or the information, data, sounds or images herein.


This website contains links to other (external) websites. It should be understood that these sites are not under the control of Transition Associates Limted. Therefore, Transition Associates Limited makes no representations whatsoever, about any other website to which you may have access through this website. When you access an external website, you do so at your own risk, and Transition Associates Limited is not responsible for the content of those websites. These links are provided as a convenience, and the inclusion of such links does not imply that Transition Associates Limited endorses or accepts any responsibility for the content or uses of such websites.


It is your responsibility to take precautions to ensure that any web page you select for viewing is free from viruses and other items of a destructive nature. It is your responsibility to ensure that any page or website which you select for viewing is free from content which you may deem inappropriate.


Product and company names mentioned on this website may be trademarks and/or service marks of their respective owners. All trademarks and/or service marks are acknowledged. Lectora and CourseMill are registered trademarks of Trivantis Corporation, Camtasia and Snagit are registered trademarks of TechSmith Corporation and Flypaper is a trademark of Flypaper Studio. Camtasia and Snagit are used with the permission of TechSmith Corporation.


The use of 'transition' in the domain name 'transition.co.uk' does not constitute an endorsement of the use of 'transition' as part of the domain name of any other person, company or organisation.


Any personal information which you provide to Transition Associates Limited will be held by Transition Associates Limited in accordance with the Data Protection Act 1998 and will be used solely for the purpose of supplying any demonstrations ordered to you or replying to requests to reproduce information or images from this website.

 

Modern slavery & human trafficking statement

Transition Associates Ltd have zero tolerance for slavery and human trafficking. We are committed to ensuring understanding of modern slavery risks across our business, and to ensuring that there is no modern slavery or human trafficking in our own business or those businesses we are associated with.


This Modern Slavery & Human Trafficking Statement outlines standards to ensure that all employees are treated with respect and dignity; are working of their own free will; and are being properly compensated for their effort.

We are committed to improving our practices to combat slavery and human trafficking, and to ensuring that we are not complicit in any human rights violations or abuses. We support and respect the principles set out in the Universal Declaration of Human Rights.

Our Business, Partners & Suppliers


We are a small, UK-based business that provides digital learning tools and services.

 

  • We create custom elearning content for our clients

  • We offer training and support for elearning authoring tools, learning management systems, etc.
     

We operate primarily in the UK, though our products are used by students and businesses in Europe, Asia, America and Africa.

Our partners and supply chain include sub-contractors; international IT hardware, software and service companies; and professional associations.

When taking on a new supplier or partner, we undertake due diligence to ensure their conformance to our policies. Where possible, we build long standing relationships with our suppliers/partners, nationally and internationally, and we expect these entities to have suitable anti-slavery and human trafficking policies and processes.

We conduct annual reviews of all our suppliers and partners to ensure their policies are in compliance with legislation.

Our Policies and Initiatives


We are committed to acting ethically and with integrity in all our business relationships. We are committed to both implementing and enforcing systems that ensure slavery and human trafficking are not taking place in any part of our business, or those businesses we associate with. The Directors are directly responsible for ensuring our anti-slavery initiatives are carried out. This includes annually reviewing our policy and all our suppliers and partners. It also includes facilitating training for our employees, to ensure their understanding of risks and company policy.


We are committed to a workforce that is free of harassment and unlawful discrimination on any basis. There is to be no harsh or inhumane treatment, including any sexual harassment, sexual abuse, corporal punishment, slavery, mental or physical coercion or verbal abuse of workers, nor is there to be the threat of any such treatment.

Our Efficacy


We use the following key performance indicators to measure our efficacy in ensuring that slavery and human trafficking is not taking place in any part of our business, or among our partners and suppliers:

 

  • Effective use of the Recruitment & Selection Policy & Procedures

  • Completion of training by employees

  • Level of communication and personal contact with next link in the supply chain and their understanding of, and compliance with, our expectations


This statement is made in accordance with section 54(1) of the Modern Slavery Act 2015, and constitutes our company's Modern Slavery & Human Trafficking Statement for the financial year ending 2018.

 

Terms and conditions of business

Transition Associates Ltd standard terms and conditions of business


1. Definitions

In these conditions the following expressions shall have the following meanings:"TA" means Transition Associates Ltd (registered in England number 3332304) and also, where the context permits, its assigns and any sub-contractor for TA. "Services" and "Products" means the Services or Products to be provided by TA to the Client and "service" and "product" shall be construed accordingly. "The Client" means the person firm or company or other entity with whom the Contract is made by TA whether directly or indirectly through an agent or factor who is acting for or instructed by or whose actions are ratified by such person or company. "Contract" means the agreement between TA and the Client under which Services and/or products are to be supplied by TA to the Client.

2. General

These conditions shall be deemed to be incorporated in all contracts and in the case of inconsistency with any order or letter or form of contract sent by the Client to TA or any other communication between the Client and TA whatever may be their respective dates the provisions of these conditions shall prevail unless expressly varied in writing and signed by a director on behalf of TA. Any concessions made or latitude allowed by TA to the Client shall not affect the rights of TA under the Contract. If in any particular case any of these conditions shall be held to be invalid or shall not apply to the contract the remaining Conditions shall continue in full force and effect. All contracts shall be governed by the laws of England.

 

3. Obligations to Provide Services

 

3.1 Not withstanding that TA may have given a detailed quotation no request for the provision of Services and no order for the supply of products shall be binding on TA unless and until it has been accepted in writing by TA.

 

3.2 The client warrants that it has not relied on any representations made by or on behalf of TA or upon any descriptions, illustrations or specifications contained in any catalogues and publicity material produced by or on behalf of TA, all of which are only intended to convey a general idea of the services and products mentioned in them.

 

4. Prices

 

4.1 The price payable for the Services and/or products shall unless otherwise stated in the contract be the fee chargeable by TA for such Services and/or products current at the date of delivery.

 

4.2 Unless otherwise expressly stated to be firm for a period TA charges in respect of the Services are subject to amendment to take account of variations in wages, materials or other costs since the date of the Contract. TA accordingly reserves the right to adjust the sum payable by the Client for the Services and/or the goods by the amount of any increase in such costs after the sum due is quoted and the sum so adjusted shall be payable as if it were the fee stated as being payable in the Contract.

 

4.3 All prices are exclusive of taxes, fees or duties which will be charged at the appropriate rate.

 

5. Additional Costs


The Client agrees to indemnify TA on demand against any loss or extra cost incurred by TA through the Clients instructions or lack of instructions or through any act or default on the part of the Client its servants or employees.

 

6. Terms of Payment

 

6.1 Payment for the Services shall be due no later than 14 days from the invoice date.

 

6.2 If TA agrees to accept payment by installments, default in payment of any installment results in the whole balance of the sums then due becoming payable forthwith.

 

6.3 The client is not entitled to exercise any set off or similar rights against sums due to TA.

 

6.4 Time for payment shall be the essence of the Contract.

 

6.5 Without prejudice to any other rights it may have TA is entitled to charge interest at the rate of 2% per month on overdue payments; such interest is to run from the due date for payment until payment in full is received whether before or after judgment.

 

6.6 TA will retain title to any goods, product or services until payment is received in full.

 

7. Intellectual Property

 

7.1 The Client shall indemnify TA against all costs claims and damages incurred or threatened arising out of any alleged infringements of patents, trademarks, registered designs, design right or copyright occasioned by the provision of the Services where such Services are provided to the specification or special requirements of the Clients and/or by the manufacture or sale of products made to the specification or special requirements of the Client.

 

7.2 All written information, drawings, diagrams, videos and audio tapes prepared by TA in relation to the provision of the Services and the copyright therein shall remain the property of TA and shall be returned by the Client on demand. All intellectual property rights in software and materials are owned by TA. All such information shall be treated as confidential and shall not be copied or reproduced or disclosed to any third party without the prior written consent of TA.

 

7.3 The Client shall ensure that its employees and all those under the Clients control shall comply with the obligations of confidentiality contained in section 7.2.

 

7.4 If confidential information related to the Client is disclosed to TA, TA will not, except as authorised by the Client, disclose such confidential information to any other third party or company.

 

7.5 Information, processes and other deliverables developed by TA, arising from the services performed hereunder shall be the sole and exclusive property of TA. The Client agrees to abide by the terms and conditions of any software license accompanying any software products transferred as a part of the transactions contemplated hereby. The Client shall retain a perpetual, non-exclusive royalty-free license to utilise any process or software which it creates pursuant to this contract for internal-use purposes only.

 

7.6 No information provided to the Client under this contract may be reproduced or published without the prior agreement of TA, in the absence of an agreement to amend these terms of use; any profits, royalties or fees derived from the publication or use of such information will become the property of TA.

 

8. Conditions and Warranties Relating to Supply of Services or Products

 

8.1 The software and products supplied by TA are provided "AS IS"; TA makes no warranty or representation, either express or implied, with respect to the software or products, including their quality, performance, merchantability, or fitness for a particular purpose. Because software is inherently complex and may not be completely free of errors, it is the Client's responsibility to verify work and make backup copies, and TA will not be responsible for failure to do so. The Client will not receive any technical support for use of the software and the materials, unless separately agreed to in writing by TA. Where advice is given without charge to the client by TA or its agents TA will accept no responsibility or liability for the content or use of such advice.

 

8.2 TA does not supply any warranty regarding the third-party software used in the fulfillment of the contract and does not grant any right or licence to use such software in any manner not expressly permitted by the original authors licence and terms.

 

9. Consequential Loss


TA shall not be liable for any costs claims or damages or expenses arising out of any tortuous act or omission or any breach of contract or statutory delay calculated by reference to profits income production or accruals or by reference to accrual of such costs claims damages or expenses on a time basis.

 

10. Default or Insolvency of Client


If the Client shall be in breach of any of its obligations under the contract or if any distress or execution shall be levied on the Client's property or assets or if the Client shall make or offer to make any arrangements or composition with its creditors or commit any act of bankruptcy or if any bankruptcy petition will be presented against him or (if the Client is a Company) if any resolution or petition to wind up such Company shall be passed or presented or if a receiver or administrative receiver or administrator of the whole or any part of such Companies undertaking property or assets shall be appointed TA in its discretion and without prejudice to any other right or claim may by notice in writing determine wholly or in part any and every Contract between TA and the Client or may (without prejudice to TA's right subsequently to determine the Contract for the same clause should it so decide) by notice in writing suspend the Services until any defaults by the Client be remedied.

 

11. Limitation of Liability

 

11.1 The liability of TA to the Client for any loss or damage of whatsoever nature and however caused shall be limited to and in no circumstances shall exceed the price payable for the products or services.

 

11.2 TA shall not be liable for imperfect work caused by any inaccuracies on any drawings, bills of quantities or specifications supplied by the Client.

 

12. Representations


No statement, description, information, warranty, condition or recommendation contained in any catalogue, price list, advertisement or communication or made verbally by any of the agents or employees of TA shall be construed to enlarge, vary or override in any way these conditions of the Contract.

 

13. Force Majeure


TA shall be entitled to delay or cancel if it is prevented from or hindered in or delayed in the provision of Services or as the case may be the supply of products or services through any circumstances beyond its reasonable control including but not limited to strikes lockouts or accidents warfare or other natural disasters.

 

14. Cancellation


Save as provided in conditions 10 and 13 hereof the contract may not be cancelled except by agreement in writing of both parties and upon the payment to TA by the Client by way of agreed damages of any amount equal to the aggregate of all expenses incurred and loss suffered by TA in relation to the provisions of the Services and/or as the case may be the supply of products and all sums due from the Client to TA under the contract.

 

15. Sub-contracting


TA may assign or sub-contract the whole or any part of the Contract to any person firm or Company.

 

16. Non-solicitation


The Client will not solicit the employment of, or contract the service of, any person assigned to it by TA while such person is so assigned and for six months thereafter. TA will not solicit the employment of, employ or contract for the services of, any personnel at the Client who were working with any of TA personnel during the project and for six months thereafter.

 

17. Headings


The headings in these Conditions are intended for reference only and shall not affect their construction.

 

18. Jurisdiction


This contract shall be subject to the laws of England.

 

Privacy policy

 

Overview

 

Maintaining the security of your data is a priority at Transition, and we are committed to respecting your privacy rights. We pledge to handle your data fairly and legally, at all times being transparent about what data we collect about you and how we use it.

This policy provides you with information about:
 

  • how we use your data;

  • what personal data we collect;

  • how we ensure your privacy is maintained; and

  • your legal rights relating to your personal data.

 

How we use your data

General

Transition (and trusted partners acting on our behalf) use your personal data:
 

  • to provide goods and services to you;

  • to manage any registered account(s) that you hold with us;

  • to verify your identity;

  • for fraud prevention, detection and related purposes;

  • with your agreement, to contact you electronically about promotional offers and products and services which we think may interest you;

  • to enable us to manage customer service interactions with you; and

  • where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).

 

Sharing data with third parties

Our service providers and suppliers

In order to make certain services available to you, we may need to share your personal data with some of our service partners. These include IT, delivery and marketing service providers.

Transition only allows its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls. We select service providers with GDPR conformant data protection and security, which mean they can only use your data to provide services to Transition and to you, and for no other purposes.

Other third parties

Aside from our service providers, we will not disclose your personal data to any third party, except as set out below. We will never sell or rent our customer data to other organisations for marketing purposes.

We may share your data with:
 

  • our carefully selected partners who provide ‘Transition’ branded products and services (for example cloud service providers), if we have your consent to do so;

  • credit reference agencies where necessary for card payments;

  • governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so

International transfers

To deliver products and services to you, it is sometimes necessary for us to transfer your data outside of the European Economic Area. This will typically occur when service providers are located outside the EEA or if you are based outside the EEA. These transfers are subject to special rules under data protection laws.

We ensure that all such transfers are compliant with data protection law and all personal data is secure. Our standard practice is to use ‘standard data protection clauses’ which have been approved by the European Commission for such transfers. Those clauses can be accessed here.

How long do we keep your data?

We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data.

What personal data do we collect?

Transition may collect the following information about you:

  • your name;

  • your contact details: postal address including billing and delivery addresses, telephone numbers (including mobile numbers) and e-mail address;

  • your organisation and role;

  • purchases and orders made by you;

  • your communication and marketing preferences;

  • your interests, preferences, feedback and survey responses;

  • your correspondence and communications with Transition

Our websites are not intended for children and we do not knowingly collect data relating to children.

This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Policy. Some of the above personal data is collected directly, for example when you send an email to our customer services team. Other personal data is collected indirectly, for example your browsing activity. We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources.

How we protect your data

Our controls

Transition is committed to keeping your personal data safe and secure.

Our security measures include:

  • encryption of data;

  • cyber security assessments of service providers;

  • penetration testing of systems;

  • security controls which protect the entire Transition IT infrastructure from external attack and unauthorised access; and

  • internal policies setting out our data security approach and training for employees.

What you can do to help protect your data

Transition will never ask you to confirm any bank account or credit card details via email. If you receive an email claiming to be from Transition asking you to do so, please ignore it and do not respond.

If you are using a computing device in a public location, we recommend that you always log out and close the website browser when you complete an online session.

In addition, we recommend that you take the following security measures to enhance your online safety both in relation to Transition and more generally:

  • keep your account passwords private. Remember, anybody who knows your password may access your account.

  • when creating a password, use at least 8 characters. A combination of letters and numbers is best. Do not use dictionary words, your name, email address, or other personal data that can be easily obtained. We also recommend that you frequently change your password.

  • avoid using the same password for multiple online accounts.

Your rights

You have the following rights:

  • the right to ask what personal data that we hold about you at any time

  • the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge; and

  • the right to opt out of any marketing communications that we may send you.

If you wish to exercise any of the above rights, please contact us using the contact details set out below.

Contact information

If you have any questions about how Transition uses your personal data that are not answered here, or if you want to exercise your rights regarding your personal data, please contact us by any of the following means:

  • phone us on: 01959 543900

  • email us at: enquiries@transition.co.uk

  • write to us at:
    Transition Associated Ltd

    52 Paynesfield Road
    Tatsfield
    Kent
    TN16 2BG

You have the right to lodge a complaint with the Information Commissioner’s Office. Further information, including contact details, is available at https://ico.org.uk.

 

Quality policy

 

Purpose and Scope


Transition Associates believes that its market expects a continually improving service and only by providing an outstanding service and product quality will we achieve our aims of long term success and sustained improvements. We aim to continually improve the service we provide to meet our client's requirements and to produce finished work that we can justifiably be proud of.
If you need some advice or outside input, we are more than happy to listen and offer our fresh ideas. Transition Associates Limited (the ‘Organisation’) aims to provide defect free products and services to its customers on time and within budget.

The Organisation operates a Quality Management System that has gained ISO 9001 : 2015 certification, including aspects specific to its scope of certification.


The management is committed to:

  • Develop and improve the Quality Management System

  • Continually improve the effectiveness of the Quality Management System

  • The enhancement of customer satisfaction.


The management has a continuing commitment to:

  • Ensure that customer needs and expectations are determined and fulfilled with the aim of achieving customer satisfaction

  • Communicate throughout the Organisation the importance of meeting customer needs and all relevant statutory and regulatory requirements

  • Establish the Quality Policy and to set Quality Objectives at relevant functions, levels and processes

  • Ensure that the Management Reviews set and review the Quality Objectives, and report on the internal audit results as a means of monitoring and measuring the processes and the effectiveness of the Quality Management System

  • Ensure the availability of resources.


The structure of the Quality Management System is defined in this Quality Manual.
All personnel understand the requirements of this Quality Policy and abide with the contents of the Quality Manual. The Organisation complies with all relevant statutory and regulatory requirements.

The Organisation constantly monitors its quality performance and implements improvements when appropriate.


This Quality Policy is regularly reviewed in order to ensure its continuing suitability.


Copies of the Quality Policy are made available to all members of staff and to relevant interested parties. Copies of the minutes of Management Reviews, or extracts thereof, are provided to individual members of staff in accordance with their role and responsibilities as a means of communicating the effectiveness of the Quality Management System.
 

 
 

Cookies

Why this websites uses cookies - and what this means for you

 

Like most websites today, our website uses what are known as 'cookies'. Our cookies are not sinister - they are simply small files, placed on your computer by your browser, to help us provide a better service. We do this to help us understand things such as how many people visit the various parts of our website.


Our cookies do not identify you personally. If we need to do this (such as when asking you to sign up for a newsletter) we are always upfront about it. We make it clear not only when we collect personal information but also what we intend to do with it.

 

Why do I have to agree to the use of cookies?


You don't - you can agree or you can opt out. All websites within the UK now have to comply with a new 'cookie law' (an update to the UK's Privacy and Electronic Communications Regulations) - this means we now have to tell you that our website uses cookies and provide a mechanism for you to opt out of their use. You'll see this notice at the foot of every page.

 

You can control cookies using your browser


Typically, your web browser software will allow you to control cookies through its settings. For details on how to do this, please refer to the browser's help files or the manufacturer's support pages or visit www.aboutcookies.org

Google Analytics


Our website uses Google Analytics for tracking and reporting of site performance. This does not personally identify you - it just helps us understand which parts of our website people like the most. You can opt out here.

 
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The Old Chapel, 52 Paynesfield Road, Tatsfield, Kent, TN16 2BG

© Transition Associates Ltd. 2019. All rights reserved | Company number: 3332304
Registered address: The Old Chapel, 52 Paynesfield Road, Tatsfield, Kent, TN16 2BG, England

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